We hear all the time that communication between dispatchers and drivers is a huge problem in local trucking. This is what our customers are complaining about:
- Most handheld devices are prohibited while driving.
- Driver/dispatcher communication is a huge bottleneck in the office. When only one person knows critical ETA or POD information, customers don’t get the info they need when they need it.
- Drivers aren’t reliable in reporting arrival and departure times.
The best way to manage your communications between dispatchers and drivers is to eliminate the need for so much talking. Now you can cut down dispatcher-to-driver talk and still provide superior customer service.
OneTerminal TMS from JSY Software eliminates risky talk in the following ways:
- It updates actual arrival and departure times for each pickup or delivery with no talking to drivers.
- It separates pickup from delivery so that you have accurate data for each action.
- It lets everyone on your network see all POD information in real time.
- You simply push out updates (like new pickups) to drivers with a click.
- Best of all: no talking required.
You will be able to get every job done safely without talking to drivers when you are using OneTerminal TMS.
For your free hands-on consultation, fill out the short form below, or contact us at jmiller @ jsysoftware.com (Jonathan Miller) or 877-540-0030.
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The best way to manage your communications between dispatchers and drivers is to eliminate the need for so much talking.
OneTerminal TMS from JSY Software is your solution. It virtually eliminates risky talk with drivers.
- Automatically, and without the need for any driver input at all, keep track of available weight and space capacity on every truck, in real time.
- Keep track of Hazmat quantities and weights, in real time. Send placarding alerts.
- Send order details, including routing instructions, with a single mouse click.
- Best of all: No talking required.
Make your drivers safer and give your staff and customers better information – and get it faster.
OneTerminal TMS gives you a better operation with almost no driver talk.
For your free hands-on consultation, fill out the short form below, or contact us at jmiller @ jsysoftware.com (Jonathan Miller) or 877-540-0030.
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There was an interesting question posed by Deborah Lockridge, editor at Heavy Duty Trucking, early this week, which sparked a discussion thread:
http://www.linkedin.com/groups/What-tips-do-you-have-134135.S.107106598?qid=44123cd7-93fa-474f-9c4e-55590cc41bbd&trk=group_most_popular-0-b-ttl&goback=.gmp_134135
While some people commented on fuel efficiency, reducing accidents caused by sloppy backing up, and so on, we feel strongly that having the right TMS is the #1 way to cut costs in local P&D, by reducing bottlenecks and redundancies in the office environment and by making drivers more productive.
If your staff never had to put people on hold to answer a POD request, how much time would that alone save you, not to mention how much your customers would appreciate it?
As one person commented in the replies: “The wrong software is wrong, even if free, and the right TMS is golden, no matter the cost. The money spent is insignificant compared to the personnel savings and increased productivity of the drivers.”
—The Editors
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We found this article on TruckingInfo.com that discusses the possible options and benefits of deploying GPS in a smaller fleet:
Click here to see the full article.
Depending on what works best with your TMS, there are a variety of GPS packages that can give you the functionality you need. In addition to watching GPS “breadcrumbs” on a screen, dispatchers can benefit from systems such as Actsoft’s Comet Tracker, which has simple drop-down forms for drivers to enter arrival and departure times; this can be used as an alternative to geofencing.
Keep in mind that EOBR rules that usually apply for OTR fleets are waived for local trucking because of the 100-mile exemption.
–The Editors
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We just found a great article in the New York Times, on the role that luck plays in some business being 10x more successful in their sectors than others. Everyone has luck, but the issue is this: what sort of return on luck do you have?
Click here to read the article.
Moving Forward,
Jonathan Miller, Editor
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Thanks for requesting the white paper, “The 3 Biggest Mistakes Owners and GM’s Make in Local Trucking,” from the Local Trucking Blog. You will receive an e-mail shortly with a confirmation request. After you confirm, you’ll get another e-mail with the white paper attached as a PDF.
Feel free to browse through recent posts that interest you, or read the “About Us” page to learn more about the Local Trucking Blog community. Welcome!
—The Editors
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EOBRs, or Electronic On-Board Recorders, are a hot topic in Washington. The general movement is to require almost ALL carriers to install in the next few years at an annual expense of $500-900 per truck. GOOD NEWS! Local trucking organizations using the 100 or 150 mile HOS rules appear to be exempt from this expensive regulation. We will alert you if anything changes, but for now, for us local guys, the issue is moot.
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